Return Policy
We want you to be satisfied with your purchases at Sokochat, but if something isn't right, here’s how we handle returns and exchanges:
- Return Window: You can return an item if it does not match your order. For example, if you ordered a dress and received a shirt. However, if the error is due to incorrect information entered by you when placing the order, no return will be accepted. Similarly, issues related to color or size do not qualify for a return.
- Return Conditions: Ensure that the product is in its original condition. After inspecting the product at the Sokochat office, if the item and its packaging are still intact, we will keep it and proceed with the return.
- Refunds: Once your return is approved, you will receive a refund within 7 to 10 business days through your original payment method.
- Exchanges: If the product you want is still available, we will exchange it. If not, you will receive a refund.
Need to start a return or exchange? Let us know!
Email: info@sokochat.com
Phone: +243 983 840 742